Data Retention Policy

This policy sets out what information Rachel Holmes Skincare holds, how long we hold it for and when it will be deleted. It also covers the procedure to follow regarding data requests.

  • Information held by us
  • How long is personal data held?
  • Where is personal data stored?
  • How is personal delated
  • Access to personal information, correction and deletion

INFORMATION HELD BY US

We hold personal information about:

  • Clients
  • Former clients and prospective clients

We also hold information about financial transactions relating to these e.g. treatments and products.


 HOW LONG IS PERSONAL DATA HELD FOR?

We aim not to hold personal data longer than necessary. Unless requested by an individual, the following types of data will be held for the periods shown below, after which it will be deleted or destroyed:

  1. Client general records - 3 years
  2. Client health records - 4 years
  3. Financial transactions, invoices & supplier details - 6 years
  4. Emails - 1 year from the end of the month in which they were received or sent unless a longer period is relevant as above.


WHERE IS PERSONAL DATA HELD?

Personal data is permanently deleted in accordance with the retention periods listed above from:

  •  Salon software system
  • Electronic files
  • Emails
  • Paper records, which are securely shredded

ACCESS TO PERSONAL INFORMATION, CORRECTION AND DELETION

See our Privacy Notice or contact Rachel Holmes Skincare for a paper copy.

All requests for access to personal information will be handled by the Clinic Owner, Rachel Holmes.

Responses to requests will be made within 30 days.

All information relating to the individual will be complied in to a report and collected from:

  • Salon software sytem 
  • Financial transactions
  • Emails
  • Other electronic records
  • Paper records (where applicable)



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